Screenpops Admin Guide

Screenpops allow you to configure and customize notifications for inbound call occurrences within the desktop window.


How to set up Screen pops

Screen pops are OFF by default on, an Admin must login to and setup Screenpops in order for them to work account wide. Per user configuration will be coming, but is not present in this first release.

Step 1

Slide the toggle to enable, then to customize, select the gear icon

You will then be presented with options on how you wish to setup Screenpops.

Step 2

Select the option preferred by account, then select Next

You will then have the ability to select the way in which the Screenpop is displayed. Various built in system data points are available. You also will have the ability to to add custom parameters to tie in with various other systems.

After tweaking how you wish Screenpops to be displayed, you will be able to review it all, before confirmation.

Once you confirm, screenpops will be configured and working across the account for users.